Scheduled Flights

© 2005 Integra Air

Passenger Information

Our mission is to serve you in the best way we can. Please click on the following areas to get more information about your flight.

Check-In

Check-In Time
To assist you with on-time departures, passengers should check in at least 45 minutes prior to the scheduled departure. Failure to check in 15 minutes before departure time may result in cancellation of your entire reservation.

Ticket
With Integra Air's ticket less system, a paper ticket is not required to check-in; however, we recommend that you carry your Flight Itinerary with you during your trip as it contains many important details pertaining to your flight including contact phone numbers for Integra Air Inc.

Photo ID
For security requirements, please ensure that you have a form of government issued Photo ID with you for checking in to your flights.

Assistance
If you require extra assistance in boarding please let Integra Air Inc. know about your needs when you check-in for your flight. We have a wheelchair available to assist you to and from the aircraft. Pre-boarding is provided for guests traveling with small children and for guests requiring some extra assistance.

Baggage
You are allowed to check-in two (2) pieces of checked baggage with a combined weight of 50 pounds (23Kgs). Baggage above the normally accepted limit may be accepted subject to aircraft weight and space availability. Extra charges will apply. For more information please check Excess Baggage under Passenger Information under Scheduled Flights for charges and conditions. To view a list of what you can and can't take on your flight, please visit our Environmental/Dangerous Goods section. Should you have any questions or concerns that are not covered here, please feel free to submit your questions to our Interactive Feedback Corner under the subject Baggage - special items. Please note: regulations are subject to change. Integra Air is not a dangerous goods carrier.

Carry-on Baggage
Due to Ministry of Transportation safety requirements and the size of aircraft Integra Air operates, carry-on baggage is limited to what will safely fit under the seat in front of you. Carry-on baggage must meet the size requirements of 12"x12"x 13" and weigh less than 13 pounds (6Kgs). A reminder that all carry on baggage is subject to security restrictions and any prohibited items such as lighters, knitting needles, finger nail files and clippers, etc. will be confiscated by security.

REQUIRED FLIGHT DOCUMENTS

Our tickets are electronic tickets either faxed or emailed to you after your reservation. It is recommended that you carry a copy of this confirmation with you while you're traveling. For security purposes, a piece of photo ID (passport or drivers license) is required for passenger check–in. Boarding may be denied without photo ID.



RESERVATIONS & CANCELLATIONS

To reserve a seat on a scheduled flight, full payment is required.

All fares are non-refundable and subject to cancellation fees.

All fares are subject to a $40.00 (plus applicable taxes) change and cancellation fee.

All tickets are fully transferable (subject to a $40.00 plus tax change fee). Payment receipts can be picked upon the day of your flight.

Passengers arriving less than 15 minutes prior to scheduled departure may be denied boarding.

Photo identification required upon check-in.

A ticket which has not been validated, or which has been altered, mutilated, or improperly issued shall not be valid.

The validity period for any ticket or portion there of not used, is one year from the original date of departure.


PAYMENT REQUIREMENTS

a) Payments for a contracted flight made to any person to whom the carrier, directly or indirectly, has paid a commission or has agreed to pay a commission with respect to such flight, shall be considered payment to the carrier.

b) Terms of payment, 100% of the price shall be paid upon signing the contract, or prior to the flight.


CONDITIONS OF CARRIAGE

a) Passengers and baggage or goods will be carried within space and weight limitations of the aircraft.

b) Carriage of persons with disabilities. The carrier will make its best effort to accommodate passengers with disabilities including their service animals or other mobility aids on the same flight; however, certain mobility aids, for example rigid frame wheelchairs or electric wheelchairs, may not be able to be accommodated due to space and/or design limitations of the aircraft.

c) Acceptance of children.
(i) Children under 12 years of age are accepted for transportation when accompanied on the same flight and in the same compartment by a passenger at least 12 years of age.

(ii) The carrier will not assume any financial or guardianship responsibility for unaccompanied children beyond those applicable to an adult passenger.


REFUSAL TO TRANSPORT

The carrier will refuse to transport or will remove at any point a passenger:

When such action is necessary for reasons of safety.
When such action is necessary to prevent violation of any applicable law, regulation or order of any country or possession to be flown over.

To comply with any governmental request for emergency transportation in connection with national defense.

Whenever such action is necessary or advisable by reason of weather or other conditions beyond its control (including but without limitation, acts of God, "force majeure", strikes, civil commotions, embargoes, wares, hostilities, or disturbances) actual, threatened, or reported.

Whose status age, mental, or physical condition is such as to:
(i) Render him/her incapable of caring for him/herself without assistance, unless he/she is accompanied by an attendant, who will be responsible for caring for him/her enroute, and with the care of such attendant, he/she will not require unreasonable attention or assistance from employees of the carrier.

(ii) Make such refusal or removal necessary for the reasonable safety or comfort of other passenger(s).

(iii) Involve any unusual hazard or risk to him/her or to other persons (including, in cases of pregnant passengers, unborn children) or to property.
The carrier is not liable for its refusal to transport any passenger or for its removal of any passenger in accordance with the preceding paragraphs of this rule, but will, at the request of the passenger, refund in accordance with rule 11.



ACCEPTANCE OF BAGGAGE OR GOODS

a) All baggage or goods presented for transportation is/are subject to inspection by the carrier.

b) Articles of baggage or goods will not be carried when such articles are likely to endanger the aircraft, persons or property, are likely to be damaged by air carriage, are unsuitably packed, or the carriage of which would violate any applicable Canadian laws, regulations, or orders.

c) If the weight, size or character of baggage or goods renders such baggage or goods unsuitable for carriage on the aircraft, the carrier, prior to departure of the flight, will refuse to carry such baggage or goods or any part thereof. The following articles will be carried only with prior consent of the carrier:
(i) Firearms of any description. Firearms for sport purposes will be carried as baggage provided the passenger possesses the required permit/licence and, provided that such firearms are disassembled or packed in a suitable case. The provisions of this subparagraph do not apply to Peace Officers' prescribed sidearms or other similar weapons.

(ii) Explosives, munitions, corrosives and articles which easily ignite.

(iii) Pets including, dogs, cats and birds, when properly crated in leakproof containers and accompanied by valid health certificates or other documents where these are required. Such pets and animals may be carried in the cargo compartment of the aeroplane.
Checked baggage for any scheduled flight is limited to 2 pieces per passenger. The bag dimensions should not exceed 22.5 cm (9 in) x 40 cm (16 in) x 50 cm (20 in). Limit: 2 items with a combined weight of 22.68 kgs (50lbs).



REFUNDS

Application for refund shall be made to the carrier or its duly authorized Agent.

Tickets purchased for scheduled flights are non refundable, but subject to a $40.00 change fee, are fully transferable to either:

Another date of travel or;
Another date of travel and another person with proper notification and I.D.
a) If a portion of the agreed transportation has been completed, refund will be the difference between the fare, rate or charge paid and the fare, rate or charge applicable to that portion of the agreed transportation completed, less any applicable cancellation charges, as specified in this tariff.

LIMITATION OF LIABILITY — PASSENGERS

a) The liability of the carrier in respect of the death of, or injury to, a passenger is limited to the sum of $300,000.

b) In no cases shall the carrier's liability exceed the actual loss suffered by the passenger. All claims are subject to proof of amount of loss.

c) The carrier is not liable:
(i) In the case of any passenger whose age or mental or physical condition, including pregnancy, is such as to involve an unusual risk or hazard, for any damages sustained by that passenger that would not have been sustained but for his/her age or mental or physical condition; or

(ii) In the case of a pregnant passenger, for any damages in respect of the unborn child of that passenger.
d) The carrier will be exempted from liability due to any failure to perform any of its obligations arising from:
(i) Labour disputes or strikes, whether of the carrier's employees or of others upon whom the carrier relies for the fulfillment of the flight agreement, and;

(ii) "Force Majeure", or any other causes not attributable to the willful misconduct of the carrier including accidents to, or failure of aircraft or any part thereof, of any machinery or apparatus used in connection therewith. Refusal of a Government or public body, on whatever grounds, to grant the carrier any clearance, license, right or other permission necessary for the performance of the carrier's operation is deemed to be included in the term "Force Majeure". Provided, always, that in the event of such failure, the carrier will use its best efforts to fulfill its obligations including the provision of alternate means of transport.

LIMITATION OF LIABILITY — BAGGAGE

a) Subject to subsection (2), the liability of the carrier in respect of loss, or damage to, baggage, whether caused directly or indirectly by the act, neglect or default of the carrier or not, is limited to the sum of $100.00 per passenger.

b) The liability of the carrier is limited to the declared value of baggage except when the passenger:
(i) Has declared the value of the baggage to be an amount exceeding $100.00 per passenger for any one or more passengers; and

(ii) Has paid an additional charge of $10.00 per $100.00 or fraction thereof for the excess amount.
(c) No action shall be maintained for any loss, or partial loss of or damage to baggage or for any delay in the carriage thereof unless notice of a claim is presented in writing to the head office of the carrier within 30 days from the date the baggage should have been delivered.
In no cases shall the carrier's liability exceed the actual loss of the passenger. All claims are subject to proof of amount of loss.

LIMITATION OF LIABILITY — GOODS

a) Subject to subsection (2) the liability of the carrier in respect of loss of, or damage to, goods, whether caused directly or indirectly by the act, neglect or default of the carrier or not, is limited to the sum of $10.00 per pound.

b) Liability of the carrier is limited to the declared value of goods except when the passenger:
(i) Has declared a value of the goods in an amount exceeding $10.00 per pound, and

(ii) Has paid an additional charge of $10.00 per $100.00 or fraction thereof for the excess amount.

SUBSTITUTION OF AIRCRAFT*

a) When, due to causes beyond the control of the carrier, the aircraft contracted for is unavailable at the time the air transportation commences or becomes unavailable while carrying out such transportation the carrier may furnish another aircraft of the same type or, with the consent of the party contracting for the use of the aircraft, substitute any other type of aircraft if the rates and charges for the new aircraft are the same as for the original aircraft, except as provided in paragraphs (b) and (c).

b) When the substituted aircraft is capable of a larger payload than the original aircraft contracted, the payload carried in the substituted aircraft will not be greater than the payload which would have been available in the aircraft originally contracted, unless the party contracting for the use of the aircraft agrees to pay the rates and charges applicable to the substituted aircraft.

c) When the maximum payload of the substituted aircraft is smaller than the maximum payload of the original aircraft contracted, charges will be based on the rates and charges applicable to the type of substituted aircraft.
* Applicable when the contract entails the use of the full capacity of the aircraft in question.

COMPENSATION AS A RESULT OF OVER BOOKING

When a passenger who has a ticket and a confirmed reservation is denied boarding as a result of over booking:
a) If the passenger has not checked in 15 minutes before departure, his/her seat space will be given to another passenger waiting on standby requiring the first passenger to rebook his/her reservation.

b) If the passenger is denied boarding after checking in, before the cutoff times, he/she shall be offered passage on another flight to his destination.

c) If the passenger has to wait or overnight because of denial of boarding, he/she shall be compensated for his/her taxi to and from the airport to a suitable hotel and accommodations and meals will be provided at no extra cost.
Refund in accordance with rule 11.

FAILURE TO OPERATE SERVICE OR OPERATE ON SCHEDULE

Except when beyond the control of the carrier, when a passenger who has a ticket and a confirmed reservation is delayed because of:
a) A schedule irregularity such as a change in the schedule of a flight, delay in arrival or departure time, or cancellation of a flight; or

b) Inability to provide previously confirmed space.
The carrier will transport the passenger on another of its flights on which space is available, at no additional cost to the passenger or refund in accordance with rule 11.